Thank you for choosing American Hats Makers for your online shopping needs. We aim to provide a smooth and enjoyable shopping experience, including a clear and simple shipping process. Please review our shipping policy below to understand how we handle your hat orders.
1. Processing Time:
We process all orders within 3 to 5 business days (excluding weekends and holidays) after receiving your payment confirmation. You will get an email notification once your order has been processed and is ready for shipment.
2. Shipping Rates:
We are happy to offer free shipping on all orders delivered to addresses within the United States, Canada, and the United Kingdom. For international orders and other regions, shipping charges are based on the weight of your order and the shipping destination. You can see the shipping cost at checkout before completing your purchase.
3. Shipping Carriers:
We work with reliable carriers to ensure your hats are delivered on time. The shipping carrier will be chosen based on your location and the shipping option you select at checkout.
4. Shipping Methods and Delivery Time:
We provide free standard shipping for all orders. The estimated delivery time for standard shipping is usually 10 to 15 business days from the date of order processing (excluding weekends and holidays). Please note these are estimated times, and actual delivery may vary due to factors like customs clearance and weather conditions.
5. International Shipping:
American Hats Makers is proud to offer international shipping. However, please be aware that international shipments may have customs duties, taxes, and other fees imposed by the destination country. These additional charges are the customer’s responsibility.
6. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status and location of your package.
7. Order Changes and Cancellations:
After an order is placed, changing the shipping address or cancellation may not be possible. Please double-check your shipping information before completing your purchase.
8. Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact our customer support team at support@americanhatsmakers.com within 7 days of receiving your shipping confirmation email. We will work with the shipping carrier to resolve the issue.
9. Holiday Shipping:
During peak seasons or holidays, shipping times may be longer than usual. We appreciate your patience and understanding during these busy periods.
By placing an order with American Hat Makers, you agree to the terms outlined in this shipping policy. If you have any questions or concerns, please contact our customer support team at support@americanhatsmakers.com.
