You have 7 days after receiving your hat to request a return. We only accept returns for hats that are damaged, defective, or incorrect when you receive them.
How to Return a Hat
- Contact Us: Email us at support@americanhatsmakers.com to start your return.
- Send It Back: If your return is accepted, we will give you instructions on how and where to send your hat. Do not send anything back without contacting us first, as it won’t be accepted.
For any return questions, email us at support@americanhatsmakers.com.
Damages and Issues
Check your hat when it arrives. If it’s damaged, defective, or incorrect, contact us right away so we can fix it.
Items That Can’t Be Returned
- Perishable goods (like food, flowers, or plants)
- Custom products (special orders or personalized items)
- Personal care items (like beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have questions about a specific item, contact us.
No Returns for Personal Reasons
We don’t accept returns for personal reasons or if you change your mind.
No Refunds During Processing and Transit
Refunds are not allowed during order processing and shipping.
Exchanges
To get a different hat, return the one you have and then make a new purchase.
Refunds
Once we get and inspect your return, we’ll let you know if it’s approved. If approved, you’ll get a refund on your original payment method within 10 business days. Your bank or credit card company may take some time to process the refund.
If it’s been more than 15 business days since we approved your return, contact us at support@americanhatsmakers.com
